Questions and Answers

You can place an order online by selecting the product you need and adding it to the cart.
You can also choose the easiest way and order by phone by calling Danylo at +38 (067) 102-56-99 or by messaging us in any convenient messenger.

We work from Mon.- Sun. from 10:00 to 20:00 - online store.

Mon.- Sat. from 12:00 to 20:00 - offline showroom.

If you placed an order outside of working hours, don't worry, our manager will contact you during working hours

We ship 95% of orders the same day.
However, due to high demand, some items may temporarily be out of stock. If your order falls into the remaining 5%, we will ship it the next day.

Yes, you can call our manager Danylo at +38 (067) 102-13-36 — he will help you place an order.

If your order needs urgent shipping, please tell our manager so we can ship it the same day.

Yes, you can find all documentation in the Certificates section.

Do you include certificates with the shipped products?
Yes, every protective item comes with full documentation and stamped certificates.

Yes, according to the Consumer Protection Law, you can return the product within 31 days from the date of purchase.

Together with your order, we include a return form.
If the product doesn’t suit you for any reason, you can fill out this form and return the item within 14 days to the address specified.

If you’ve lost the return form, you can contact our manager Danylo at +38 (067) 102-13-36, and he will help you arrange the return.

Yes, you can, but you need to schedule your visit in advance.

You can do this by calling us or messaging us in any messenger. We also recommend confirming the availability of the item with our manager Danylo before your visit.

Store address: Dniprovska Naberezhna 14A.

To determine the correct helmet size, measure the circumference of your head.
Use a measuring tape and wrap it around your head across the forehead and above the ears. Start at the center of your forehead, bring the tape around your head back to the starting point, and note the measurement.

All our helmets are equipped with a convenient BOA adjustment system located at the back for precise fitting.
Additional chin fit adjustment is done using the buckle straps.

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Wroom plate carriers can be adjusted by both width and height.

Width adjustment:
Tighten the Velcro on the cummerbunds and the rear section of the carrier.

Height adjustment:
Adjust the Velcro on the shoulder straps.

Ballistic protection Class 1:
Class 1 provides protection against certain types of firearm rounds, typically from shotguns and revolvers.

Ballistic protection Class 2:
Class 2 offers a higher level of protection, including defense against more powerful handgun rounds and even some types of automatic rifle ammunition.

Class 1 ballistic protection is suitable when a basic level of protection is needed.
Class 2, due to its higher effectiveness, is more commonly used in military, law enforcement, and other professional applications where greater protection against ballistic threats is required.

Both types of plates stop the same caliber bullets and fragments (tested with the B-32 armor-piercing incendiary round with a hardened steel core, 7.62×54 mm from an SVD at 10 meters, at approximately 860 m/s).

The main difference lies in the materials used:
the 2.4 kg plates are made from silicon carbide ceramic, while the 2.8 kg plates use aluminum oxide ceramic.
Therefore, the weight difference comes directly from the materials used in their construction.

The main difference between MICH and Mid-Cut helmets is the shape and coverage around the ear area:

MICH (Modular Integrated Communications Helmet) provides full ear coverage, offering better protection but may be less comfortable when using active headphones or communication headsets.

Mid-Cut is a lighter version with an ear cut-out, making it more compatible with communication gear and more comfortable for long-term wear.

Both helmets offer a high level of protection — the difference lies in comfort, weight, and functionality in field conditions.

You can order both models in our store.
And if you want to try them on, get professional advice, and pick the most comfortable option — visit our showroom.

Want to get cashback? It’s simple:

1. Buy Wroom gear.
2. Take a photo or story featuring our product.
3. Tag us on Instagram — @wroom.ua
4. Send us a screenshot or photo of the tag in a messenger or on Instagram.

After that, we’ll credit 5% cashback to your account in the form of bonus points.
You can use these bonuses to pay for your next order.

It’s our way of thanking you for your support and activity on social media.

If you’re visiting our website for the first time, use the promo code WROOM to get a discount on your first order!

As a returning customer, you automatically receive personal discounts as a reward for your loyalty and trust in our brand.

If you’re planning a wholesale order, we can offer you special conditions. For details, contact us via messenger, by phone, or email us at [email protected]

Wroom values every customer and always takes care of your savings.

Thanks to Nova Poshta and the Army+ program, military personnel can receive or send parcels weighing up to 30 kg for just 1 UAH in frontline regions.

This offer applies to the following regions: Sumy, Kharkiv, Donetsk, Zaporizhzhia, and Kherson.

To use this benefit:

1. Open the Army+ app.
2. In the “Pluses” section, generate a barcode.
3. Show the barcode to the Nova Poshta operator at the branch.
4. Receive or send your parcel for 1 UAH.
5. You can generate up to 3 barcodes per month.

Now you can receive our orders for just 1 UAH!

Our bonus system allows you to collect bonus points with every order.
A percentage of each purchase is credited as bonuses and stored in your account.

1 bonus = 1 UAH, which you can use to pay for future orders.

Bonuses are added automatically after you receive your order.
You can check your balance in your profile or ask our manager.

If the bonuses were not credited, just call or message us — our team will add them manually.

It’s our way of thanking you for your trust and support of the Wroom brand.

The lifetime warranty applies to specific product categories marked with the “Lifetime Warranty” label. It covers manufacturing defects that may appear over time, such as strap tearing, damaged hardware, quick-release system issues, and similar faults.

The warranty does not cover damage caused by improper use or natural wear and tear.

The lifetime warranty is one of the key advantages of our products and sets us apart in the tactical gear industry. You can always send your equipment in for repair, and our managers will be happy to assist you. Wroom is a big family — and we’re always here for you.

Paying with bonus points is very simple!

When placing an order on the website, you’ll see an option to apply your bonus points — just enter the amount you want to use.
You can cover up to 30% of the order total with bonuses.

If you’re placing an order through a manager, simply mention that you want to use your bonus points, and we’ll apply them manually.

Bonus points can be used for any products on our website unless stated otherwise in promotional terms.

It’s one more nice privilege for our loyal Wroom customers.