1.1. The text below constitutes an Agreement between the online store wroom.com.ua (hereinafter referred to as the “Seller”), represented by Sole Proprietor (FOP) Bieliei Yaroslav Sergiyovych, Unified State Register / Tax ID (EDRPOU/RNOCPP): 349991822953, and the user of the online store services, regardless of status (individual, legal entity, individual entrepreneur), hereinafter referred to as the “Buyer”. This Agreement includes all essential terms of organizing distance selling (i.e., via the Online Store), which hereinafter together are referred to as the “Parties”, and individually as a “Party”.
1.2. This Agreement, in accordance with Articles 633, 641 and Chapter 63 of the Civil Code of Ukraine, is a public contract (offer) and is addressed to an indefinite number of persons, regardless of status (individual, legal entity, individual entrepreneur), wishing to purchase goods in the online store wroom.com.ua.
1.3. Since this Agreement is a public offer, by accessing the Website materials the User (Buyer) is deemed to have acceded to this Agreement.
1.4. The Website Administration (the owner of the website wroom.com.ua and/or persons authorized by it) has the right at any time to unilaterally change the terms of this Agreement. A new or amended Agreement becomes effective upon its publication on the Website. If the User disagrees with the changes made, the User must stop accessing the Website and cease using the Website materials and services.
1.5. The Buyer agrees to this public offer in full and without reservations when placing an Order on the Website.
1.6. The Visitor (Buyer) confirms that all terms of this Agreement are clear to them and that they accept it fully and unconditionally.
2.1. To place orders on the Website, the User (Buyer) may complete the registration procedure and provide the required data according to the form.
2.2. When registering on the Website, the User (Buyer) undertakes to provide true and accurate information about themselves and their contact details so that the Website Administration can fulfill its obligations to the User (Buyer) and deliver the paid Goods to them.
2.3. During registration on the Website, the User (Buyer) specifies a login (their e-mail) and a password, for the security of which they are responsible. The User (Buyer) undertakes not to disclose the login and password to third parties, to store them in a place inaccessible to others. The Buyer bears sole responsibility for all actions performed on their behalf, i.e., using their login and password.
3.1. The information provided by the User (Buyer) is confidential. The Website Administration uses information about the User (Buyer) for the purpose of fulfilling the Visitor’s (Buyer’s) Orders unless other purposes are specified in this Agreement.
3.2. By completing the registration form on the website wroom.com.ua, the Visitor (Buyer) voluntarily gives consent to the collection and processing of their personal data by the Website Administration for the following purposes: the data provided by the Visitor (Buyer) during registration will be used to process Orders for purchasing Goods, provide information about Orders, and send (via electronic mail and mobile communications) advertising and special offers, information about promotions, giveaways, or any other information about the activities of the website wroom.com.ua, including for other commercial purposes.
3.3. For the purposes set out in this clause, the Administration has the right to send letters, messages and materials to the Visitor’s (Buyer’s) postal address and e-mail address, as well as to send SMS messages and make calls to the phone number provided in the form, if this is necessary to fulfill the User’s (Buyer’s) Order. The Administration has the right to record telephone conversations with the Visitor (Buyer) to improve service quality, to which the Visitor (Buyer) gives their unconditional consent.
3.4. The Visitor (Buyer) consents to the use of cookie technology by the Administration. Cookies do not contain personal information and cannot in any way read information from the Visitor’s (Buyer’s) hard drive. Cookies are used to improve the quality of services provided, including: for quick identification of the Visitor (Buyer); saving the Visitor’s (Buyer’s) settings and personal preferences; tracking the session status and characteristic trends. The Administration also uses cookies for advertising purposes, including managing ads on websites on the Internet. If cookie technology is disabled by the Visitor (Buyer), the Administration does not guarantee the full operability of the website wroom.com.ua or some of its services.
3.5. The Buyer grants the Administration the right to process their personal data, including: to place personal data into the Administration’s databases (without additional notice), to store data indefinitely, to accumulate, update and modify it (as necessary). The Administration undertakes to protect the data from unauthorized access by third parties, not to distribute or transfer the data to any third party (except for transfer to affiliated persons, commercial partners, persons authorized by the Administration to directly process data for the stated purposes, as well as upon a mandatory request of a competent government authority).
3.6. If the Visitor (Buyer) does not wish to receive mailings about promotional campaigns, new products, etc., they have the right to opt out by sending a letter to the Administration and/or by marking the appropriate option in their personal account.
3.7. The Administration is not responsible for the content and accuracy of information provided by the Visitor (Buyer) during registration on the website wroom.com.ua and when placing an Order. The Visitor (Buyer) is responsible for the accuracy of the information provided and accepts all risks associated with inaccurate information.
4.1. The Visitor (Buyer) may place an order independently by clicking the “Buy” and “Checkout” buttons, or by phone number indicated at the top of the page. After placing an order, the Buyer will receive an order confirmation message to the contacts specified during checkout, as well as information about product availability or an estimated restock date if the product is unavailable. When placing an order by phone, notifications are provided via phone communication.
4.2. In the event that a product listed on the Website is unavailable due to technical issues or for other reasons beyond the Administration’s control, the order may be canceled in whole or in part, and the Visitor (Buyer) will be informed by sending a message.
4.3. By joining this Agreement and placing an order, the User (Buyer) confirms that they have reviewed the Website sections “Delivery and Payment” and “About the Store”, agree with them, and fully understand them. The Administration reserves the right to change the delivery time of an order with notification to the user.
4.4. The Visitor (Buyer) agrees that the price of the product placed in the “cart”, its assortment and quantity are valid only at the moment of forming the “cart” and may change if the purchase was not finally completed by clicking “Checkout” / “Buy”.
4.5. The Visitor (Buyer) agrees that the purchased Goods are not subject to exchange or return in the following cases:
4.5.1. More than 14 calendar days have passed since the purchase of the Goods;
4.5.2. Less than 14 calendar days have passed since the purchase, but the goods were used, the integrity of the packaging and/or completeness was violated, tags/price labels are missing, etc.
- The goods are included in the list of goods that are not subject to return and exchange, in accordance with Resolution of the Cabinet of Ministers of Ukraine No. 172 dated March 19, 1994 (as amended)
4.5.3. The Visitor (Buyer) refuses to provide photo or video materials of the product that, in their opinion, is defective and/or faulty.
4.5.4. The Visitor (Buyer) confirms that promo codes or certificates cannot be exchanged for cash, may be used once, and if used, the difference between the certificate face value and the order total is not reimbursed.
4.5.5. The Visitor (Buyer) confirms that when returning goods paid in part or in full using a certificate code, the cash equivalent of the certificate value is not refunded; the certificate code is automatically restored and considered unused.
4.6. By this Agreement, the User (Buyer) confirms awareness that only new goods that have not been used and show no signs of use (scratches, chips, scuffs) are subject to exchange/return, provided that the complete set of goods, integrity and all components of the packaging, tags, factory markings are preserved, and the Visitor (Buyer) has the original document confirming the purchase of the respective Goods. Violation of any of these points gives the Administration the right to refuse exchange or return.
4.7. When ordering goods on the website, the User (Buyer) confirms their consent to receive information about the production date and shelf life in the format provided by the manufacturer brand, including via a batch code applied to the product packaging or other manufacturer markings.
4.8. When ordering goods on the website, the User (Buyer) confirms consent to combine orders placed for the same recipient into one package and ship them as one parcel. In case of combining orders, the User (Recipient) will be notified by email to the specified address.
4.9. The Website Administration informs, and the User (Buyer) consents, that when placing an order they may purchase no more than 5 units of goods with the same code within one order.
4.10. In case the Visitor (Buyer) refuses the goods, the Administration refunds the amount paid by the Buyer, except for the Seller’s costs of delivering the returned goods from the Buyer.
5.1. The Administration bears no liability for any errors, mistakes or inaccuracies that may be found in the materials contained on this website. The Administration makes every reasonable effort to ensure the accuracy and reliability of the information provided. All information and materials are provided “as is”, without any warranties, express or implied.
5.2. The Administration is not liable for statements and opinions of Visitors (Buyers) posted on the website as comments or reviews.
5.3. The Administration is not liable for possible unlawful actions by the Visitor (Buyer) against third parties or by third parties against the Visitor/Buyer.
5.4. The Administration is not liable for damages, losses or expenses (actual or possible) arising in connection with this website, its use or inability to use it.
5.5. The Administration is not liable for the User’s (Buyer’s) loss of access to their account on wroom.com.ua (loss of login, password, or other information).
5.6. For the above purposes, the Administration reserves the right to delete information posted on the Website and to take technical and legal measures to terminate access for Users (Buyers) who create problems for other Visitors (Buyers), as well as Users (Buyers) who engage in unfair abuse when placing orders without the intention to purchase goods, or Visitors (Buyers) who violate the requirements of this Agreement. Such blocking is carried out at the Administration’s discretion without further notice.
5.7. The Website Administration, including, is not liable for:
5.7.1. Delays or failures in the transaction process caused by force majeure, as well as any disruptions in telecommunication, computer, electrical and other related systems.
5.7.2. Actions of money transfer systems, banks, payment systems, and delays related to their operation.
5.7.3. Proper functioning of the Website if the Visitor (Buyer) does not have the necessary technical means to use it; the Administration also bears no obligation to provide users with such means.
6.1. All objects available through the Website services wroom.com.ua, including design elements, text, graphics, illustrations, videos, computer programs, databases, music, sounds and other objects (hereinafter — the “Service Content”), as well as any content posted on the website, are objects of exclusive rights of the Administration, Users and other right holders.
6.2. Use of the content and any other elements of the services is possible only within the functionality provided by the relevant service. No elements of the Website service content, and no content posted on the Website services, may be used otherwise without prior permission/consent of the right holder. “Use” includes, among other things: reproduction, copying, processing, distribution on any basis, display in a frame, etc. Exceptions are cases expressly provided by the laws of Ukraine. Use by the User of the service content elements and any content for personal non-commercial use is allowed provided that all copyright notices, related rights notices, trademarks and other authorship notices are preserved, the author’s name (or pseudonym) / right holder name is preserved unchanged, and the relevant object is preserved in an unchanged form. Exceptions are cases expressly provided by the laws of Ukraine.
6.3. For all questions regarding rights, as well as other questions and suggestions, you may contact us:
7.1. Each Buyer who makes a purchase and receives the order will have bonus points credited to their personal account within 10 calendar days.
7.2. Registration on the website is mandatory to receive bonus points. If the Buyer places an order without registration (as a guest), bonus points are not credited.
7.3. Bonus points are stored in the Buyer’s account for 1 year from the date they are credited. After this period, unused bonus points are canceled without compensation.
7.4. Bonus points may be used for partial payment of future orders.
8.1. The online store accepts orders daily from 10:00 to 20:00, including weekends.
8.2. In-store pickup is available by appointment only.
8.3. Pickup hours: Monday to Saturday from 12:00 to 20:00. Before visiting the store, the administration will contact the Buyer to arrange a convenient time.
9.1. Delivery costs are paid by the Buyer unless otherwise provided by the terms of specific promotions or explicitly stated on the product page.
9.2. Regardless of the delivery method — to a branch, parcel locker, or address — the total delivery cost always includes the service of courier pickup of the goods from the Seller by the delivery service. This pickup is part of the standard rate and is paid by the Buyer.
9.3. If the Buyer refuses to receive the parcel after it has been shipped, or fails to collect the goods within the time period specified by the delivery service, all costs associated with transporting the order (including courier pickup and return shipment of the goods) shall be borne by the Buyer.